Banking & Finance is the most complex domain that has least error tolerance for their technology vendors. Prackr has stood the test and time to gain their confidence & trust. Prackr has been precisely modified to meet custom needs of Banking domain with robust lego like modules, time-stamped logs with acknowledgement at every step, Hybrid server setup and 3rd party integrations with CBS and other banking services. Prackr has prominently increased the efficiency among staff and has given superior monitoring control to management of organization where they can set clear workflows to handle every situation, track progress on work assigned and get data-driven reports on various paraments for better decision-making.
Manufacturing & Construction are domains which are onsite intensive, have remote multi-level teams and are primarily factored by the ground level staff. Here the challenge of structured, monitored and repeatability in the workflow has been a primary factor in the productivity of the organization. With Prackr you can take better decisions and save cost (avoiding irreversible mistakes) from real-time monitoring & structured task automation. Now onsite staff are way better connected & informed in real-time. They log all inspection and completion reports on your company custom Prackr staff app. Via Prackr all the stakeholders - Management, Engineers, onsite staff & Customer of the product are connected on single platform, reducing paperwork (logbooks), avoiding snagging time by real-time defects rectifications, improving predictability & accuracy on data-driven decisions, easy auditing from time-stamped logs of every activity and Track of product with status updates & Estimated Time of Delivery is unparalleled experience for your customers. Resulting in more productive, cost-efficient, connected, data-driven & compliant business operations.
Not every business is one that customers will use on a daily or even weekly basis. For these businesses, customer retention can be a real problem as it is a case of ‘out of sight, out of mind.’. Professional Services & Consultancy firms are fundamentally based on three factors, referrals, customer experiences & customer retention/loyalty. What Customer expects is a stable mode of interaction, structured approach, a prompt update on status with right information & of course the quality of service. With Prackr all the redundant work is automated and is taken care where you can focus on delivering the best service to your customer. Features like Workflow Automation & Auto-Reminders have made drastic boost in efficiency and productivity by providing a clear structured approach for upcoming and completed steps in the process of service, intimating both you and your customer on status & pre-defined reminders. And the best part is that every action is logged with a timestamp, So no more scope for blame game!
Any business that deals with sales & service are driven by their quality, response time & customer experience which is highly inconsistent, unpredictable and most of all no proper feedback loop to higher management. Apart from this, handling customers with consistent experience gets really challenging especially when there is repeated status inquiries or need for escalation. But not anymore, With Prackr our customers have seen 80% reduced status inquiries and have been able to define & automate workflow steps for every situation that has helped in monitored and provide consistent customer experience. And with automation of all the redundant work, there has been amazing results in sales and service with more structured approach boosting Productivity at work by 10x.
Governance & managing organization is highly complex task, with lot of stakeholders with different hierarchy levels and multiple pain points that need to be handle with consistent approach and in a structured manner. With Prackr, get things automated and review report based on employees performance and provides ability to your end-users (citizens) to view real-time progress of the ticket assigned or project committed with option to call incharge or escalate to higher officials incase task isn't completed or not correctly done which is an unparalleled experience. Managing both side of the coin is no more a nightmare, get all the report with detailed logs and patterns in reported problems, helping take better decisions. And all this when combined with gamification, boost productivity by 10 folds.
Our customers have been using our product in New domains for getting work done. We are truly amazed with new use cases of our product. And keeps us motivated. We had experiences of building custom modules for new domain specific needs. We foresee a huge potential in number of use case for our product, as it fundamentally gives users the power of getting work done under three key aspects as acknowledgement, real-time updates & feedback. Over Which you can stack our modules to your needs and enhances the control & experiences of getting work done! Please feel free to write your Use case story to us (firstname.lastname@example.org), Our team will get in touch with you.